VTC Technician I - Secret Clearance

About the role

V2X builds smart solutions that integrate physical and digital infrastructure from base to battlefield, and its VTC Technician conducts VTC conferences and operates VTC equipment such as conferencing consoles, Digital Video Recorders, cameras, microphones and computers supporting VTC events. The role also supervises and assists VTC technicians and reports to the Site Manager as required.

Key responsibilities

• Coordinate with customers so that equipment remains operational and set up and operate VTC equipment.
• Establish end-to-end secure and non-secure connectivity and proper cable connections for audio/video and communication links.
• Adjust sound and light levels for optimal performance and customer comfort.
• Troubleshoot VTC and connectivity problems with local and distant technical control facilities and the Service Desk, and configure modems and data timing and transfer rates.
• Perform weekly maintenance on all VTC equipment and operate, administer and maintain the VTC Bridge.
• Provide technical support for all VTC circuits attached to the bridge and perform other assigned duties.

Required profile

• Active Secret clearance; must meet host-country requirements, including a host nation visa and driver's license.
• High school diploma or GED; associate degree or technical training in telecommunications, information technology or audiovisual systems preferred.
• At least five years of experience supporting VTC, audiovisual or communication systems; experience with secure communications and customer-facing technical support preferred.
• Ability to work in a 95% indoor, 5% outdoor environment where temperatures may exceed 100 degrees F, and to lift up to 50 lbs and wear a helmet and vest weighing 25 to 40 lbs for long periods.

Required skills

• Working knowledge of VTC systems, codecs, bridges and audiovisual equipment.
• Experience configuring and troubleshooting Creston control systems and video codecs.
• Understanding of basic network connectivity and communications protocols, and ability to troubleshoot audio, video and signal transmission issues.
• Strong customer service and verbal communication skills.

What we offer

• Company-paid housing and transportation.
• A completion bonus.
• Tuition reimbursement program.