Call Center Agent
Alghanim Industries · Koweït
Job description
About the role
We are looking for a motivated Call Center Agent to join our team and deliver a positive, efficient experience to our customers. You will handle inbound calls, provide accurate information, and ensure high levels of satisfaction.
Key responsibilities
- Follow staffing schedules and break allowances.
- Provide customers with accurate information at all times.
- Address callers in a friendly tone while minimizing wait and hold times.
- Create complaint tickets in line with policies and procedures.
- Update the database with the latest customer information.
- Handle stressed, angry, or confused customers positively.
- Escalate cases that require intervention by the Shift in Charge or Call Centre Manager.
Required profile
- Prior experience in a customer service role.
- Good communication skills in Arabic and English.
- Good computer skills.
- Diploma or Bachelor’s degree preferred.
Required skills
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Published 3 weeks ago
Expires 1 month from now
28 views · 0 interested
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Alghanim Industries
Koweït
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