Call Center Agent – Customer Service

About the role

We are looking for a motivated Call Center Agent to deliver high‑quality customer service. You will be the first point of contact for inbound and outbound calls, ensuring customers receive accurate information and timely assistance while upholding the company’s reputation.

Key responsibilities

• Answer inbound calls and initiate outbound calls to existing and potential customers.
• Identify customer needs, provide accurate solutions, and resolve queries, concerns, and complaints promptly.
• Inform customers about new products, services, policies, and promotions.
• De‑escalate dissatisfied customers by offering patient assistance and support.
• Document all interactions and tickets in the CRM system.
• Regularly review and update customer information in the CRM.
• Collaborate with the call‑center supervisor and fellow agents to improve service quality.
• Follow the company‑provided service script and maintain strong customer relationships.

Required profile

• High school diploma or secretarial certification.
• Strong written and spoken English and Arabic.
• Minimum 1 year experience as a call‑center agent.
• Experience using a CRM system.

Required skills

• CRM