Customer Support Representative

About the role

The Customer Support Representative will assist Warah’s customers and vendors by providing prompt, clear, and professional assistance across multiple channels. You will help users navigate Warah’s platform, resolve everyday issues, and ensure a smooth onboarding experience.

Key responsibilities

• Respond to customer inquiries via WhatsApp, phone, email, and other support channels.
• Guide customers in using Warah’s features and assist with account setup and basic configuration.
• Support vendors in creating, activating, and maintaining their Warah accounts, including data verification.
• Record and diagnose issues, provide solutions when possible, and escalate technical problems to internal teams.
• Follow up with customers and vendors until issues are resolved and confirm resolution before closing cases.
• Collect feedback, report recurring problems, and share suggestions with relevant teams.
• Maintain accurate records of all requests and stay updated on Warah’s product features.

Required profile

• Diploma or Bachelor’s degree in Business Administration, HR, Information Systems, or a related field.
• 0–2 years of experience; fresh graduates are welcome.
• Strong communication skills in Arabic and English.
• Comfortable using computers and online systems.
• Basic knowledge of Microsoft Excel is preferred.

Required skills

• Microsoft Excel