Desktop Support Specialist (Kuwait)

About the role

The Desktop Support Specialist will provide end‑user computing support for a large, geographically dispersed organization based in Kuwait. The role involves handling hardware, software, and connectivity issues while supporting major technology rollouts and VIP users.

Key responsibilities

• Perform IMAC (Install, Move, Add, Change) activities and manage the annual device refresh (~25%).
• Resolve break/fix incidents for PCs, OS, applications, Citrix VDI, printers, network connectivity, and conference‑room technology.
• Provide on‑call Tier 1 and Tier 2 security incident support on a weekly rotation.
• Support onboarding/off‑boarding, global new‑hire IT orientation, and remote training.
• Lead initiatives such as Windows 11 rollout, domain migration, MEM deployment, Citrix VDI rollout, AV and posture‑check rollouts, and hardware refresh.
• Maintain inventory, perform storage clean‑up, asset disposal, and secure data deletion.
• Conduct user‑acceptance testing for new images and manage OS/application patching.
• Provide VIP support for a designated customer team (~75 users) and coordinate with hardware vendors.

Required profile

• Strong knowledge of PC hardware and peripheral troubleshooting.
• Experience with OS patching, application updates, and Citrix VDI environments.
• Familiarity with Windows 11 rollout, domain migration, and Microsoft Endpoint Manager (MEM).
• Excellent communication and documentation skills.
• Ability to manage multiple priorities under pressure.
• Experience delivering VIP support and global end‑user training.

Required skills

• PC hardware and peripheral troubleshooting
• Operating system patching and application updates
• Citrix VDI administration
• Windows 11 deployment and domain migration
• Microsoft Endpoint Manager (MEM)
• VPN client configuration and troubleshooting
• Ticket and queue management (ITIL processes)
• License provisioning for Adobe Creative Cloud, Visual Studio/MSDN, SnagIt, Camtasia, Printer Logic
• Secure data deletion and asset disposal
• Relevant certifications (CompTIA A+, Microsoft Modern Desktop Administrator Associate)