IT Officer – Helpdesk Support

About the role

The Associate – Information Technology provides first‑line support to business users, handling requests, incidents and change requests in a busy help‑desk environment. The role involves telephone assistance, ticket management and ensuring timely resolution of technical issues.

Key responsibilities

• Provide first‑level IT support to all business units for IT‑related requests.
• Deliver hotline support during non‑office hours, weekends and holidays when required.
• Coordinate, test and review system change requests submitted by business users.
• Troubleshoot IT products and services and resolve user technical issues efficiently.
• Record incidents, requests and problem details accurately in the Service Desk tool.
• Update and manage support tickets, ensuring proper documentation and timely closure.
• Follow up with users to verify that implemented solutions have resolved issues effectively.
• Support IT initiatives and action plans that enhance operational productivity, performance and effectiveness.

Required profile

• Bachelor’s Degree in Computer Science or an equivalent field.
• 0‑2 years of experience within an IT department or IT support function.
• Strong business communication and presentation skills.
• Highly organized with the ability to handle multiple tasks simultaneously.
• Good time‑management and prioritisation skills.
• Strong problem‑solving abilities with high attention to detail.

What we offer

• Work in a friendly environment where positive vibes are shared and the future is exciting.
• Join a diverse workforce of over 45,000 colleagues guided by the Majid Al Futtaim Leadership Model.