Teller – Business Support & Operations

About the role

We are looking for a diligent Teller to join our Business Support and Operations team. In this role you will be the front‑line representative handling cash transactions, ensuring accuracy, speed, and excellent customer service while maintaining strict compliance with banking policies.

Key responsibilities

• Process all counter transactions accurately and swiftly in line with established procedures.
• Reduce customer wait and service times through efficient transaction handling.
• Manage customer expectations for each interaction, delivering clear communication.
• Maintain zero cash differences by carefully processing and delivering cash to customers.
• Stay vigilant for potential fraud or risk, reporting any suspicious activity to a supervisor.
• Ensure cash shortages and excesses at both the counter and ATM remain at zero.
• Investigate and resolve any discrepancies in cash balancing and reconciliation following standard procedures.
• Adhere to all policies and processes to sustain an acceptable risk rating for the counter area.

Required profile

• 1‑3 years of experience in cash‑handling or related financial transaction roles.
• Strong attention to detail and ability to work accurately under pressure.
• Good customer service, communication, and interpersonal skills.
• Ability to follow procedures diligently and seek guidance when needed.

Required skills