Call Center Agent – Client Relations

About the role

Mohammad ALJASEM Legal Group is hiring an experienced Call Center Agent to listen empathetically to clients facing legal concerns and provide attentive follow-up from their first enquiry through to their consultation at the office.

Key responsibilities

• Handle incoming client calls and messages professionally and courteously.
• Listen carefully to clients' concerns and accurately record their contact details and a summary of their enquiry.
• Coordinate with legal consultants, follow up on client questions and communicate responses as directed.
• Schedule and confirm consultations, send reminders and follow up so clients attend their appointments.
• Support anxious or upset clients with patience, empathy and effective de-escalation.
• Maintain organised records and consistent follow-up so no enquiry is overlooked.

Required profile

• Fluency in Kuwaiti Arabic is essential.
• Previous experience in a call centre or customer service role, preferably within a law firm or legal services environment.
• Excellent communication and listening skills, with the ability to build trust and handle sensitive conversations.
• Strong coordination, scheduling and follow-up skills.
• Accuracy in recording information and a firm commitment to client confidentiality.

To apply, send your CV by email to the employer, quoting "Call Center Agent" in the subject line.