Client Advisor – Luxury Watches & Jewelry

About the role

As a Client Advisor you will join a luxury retail team, delivering exceptional service to customers interested in high‑end watches and jewelry. You will help clients find the perfect pieces, drive sales, and ensure a memorable shopping experience.

Key responsibilities

• Provide product information and personalized guidance to customers in‑store.
• Identify customer needs and recommend suitable watches or jewelry.
• Maintain deep knowledge of product features, benefits, and usage.
• Build and maintain a VIP customer database, following up regularly.
• Keep the store tidy, restock shelves, and arrange attractive merchandise displays.
• Process transactions accurately using the POS system, handling cash, cards and other payment methods.
• Address inquiries, concerns or complaints promptly and professionally.
• Collaborate with teammates to meet sales targets and contribute to store success.
• Stay informed on promotions, campaigns and new product launches.
• Participate in ongoing training to improve product knowledge and sales techniques.

Required profile

• Excellent communication skills in Arabic and English.
• Previous experience in luxury retail sales, preferably watches and jewelry, with a focus on VIP customers.
• Strong interpersonal skills and a customer‑centric mindset.
• Ability to multitask and thrive in a fast‑paced environment.
• Basic math proficiency and experience using a POS system.
• Flexibility to work evenings, weekends and holidays.
• Positive attitude, self‑motivated and a team player.
• High school diploma or equivalent; further education or certifications are a plus.

Required skills

• POS system