Receptionist (Star Assistant)

About the role

The Receptionist (Star Assistant) is the first point of contact for visitors to the Mercedes Benz showroom. You will create a professional and welcoming atmosphere, manage traffic flow, and ensure customers are smoothly handed over to the appropriate sales or service advisors.

Key responsibilities

• Greet and welcome customers, offer hospitality and refreshments, and guide them to the welcome area.
• Maintain real‑time visibility of showroom capacity, waiting times, and staff availability.
• Ensure digital signage is operational and displays relevant content.
• Match customers to appointments using the Autoline flow system and introduce them to the correct advisor.
• Create and update customer profiles with accurate information.
• Prepare for scheduled appointments and conduct an initial assessment of each customer’s needs.

Required profile

• Bachelor’s degree or diploma in any field.
• Minimum 2 years of experience in reception, customer service, or sales.
• Automotive industry experience is a plus.

Required skills

• Proficiency with CRM systems.
• Experience using the Autoline flow system.
• Ability to operate digital signage equipment.