Sales Executive – Aviation Cargo (Kuwait)

About the role

The ACS Sales Executive will drive revenue growth, profitability and market share for DHL Aviation Cargo Sales in Kuwait. The role combines strategic business development with day‑to‑day account management, ensuring customers receive reliable and competitive cargo solutions.

Key responsibilities

• Develop and implement the ACS sales strategy for Kuwait in line with regional and global objectives.
• Achieve and exceed revenue, volume, yield and profitability targets through effective sales planning.
• Identify, secure and develop new business opportunities with freight forwarders, consolidators and key cargo customers.
• Manage and grow existing customer portfolios through regular engagement, business reviews and solution‑based selling.
• Coordinate closely with Capacity Management, Operations, Gateway and MENA ACS teams to optimise capacity utilisation.
• Monitor market trends, competitor activity and customer requirements to shape pricing and commercial responses.
• Prepare, negotiate and manage quotations, agreements and commercial proposals.
• Ensure prompt, professional handling of customer inquiries, quotations and service issues.
• Maintain accurate sales pipeline, forecasting and reporting using approved sales systems and CRM tools.
• Participate in customer visits, industry events and business‑development activities to promote DHL ACS services.
• Support network optimisation initiatives and ensure compliance with DHL policies, aviation regulations and security requirements.

Required profile

• Proven experience in aviation or cargo sales, preferably within the Middle‑East region.
• Strong customer‑relationship management and negotiation abilities.
• Commercial acumen with a track record of meeting or exceeding sales targets.
• Ability to work collaboratively with cross‑functional teams (operations, capacity management, regional ACS).
• Good understanding of market dynamics, pricing strategies and competitor activity.

Required skills

• Proficiency with CRM tools and sales systems for pipeline management and forecasting.