Academic Support Specialist - Tutoring Center

About the role

The Academic Support Specialist supports the daily operations of the Tutoring Center and contributes to the delivery, coordination and assessment of academic support services. Reporting to the Director of the Student Success Center, the role works closely with the Tutoring Center Supervisor and Writing & Tutoring Center leadership to support peer tutors, student employees, academic referrals, student accommodations, tutoring services, workshops, data collection and center operations. It combines direct academic support with administrative coordination, tutor supervision, student follow-up and assessment.

Key responsibilities

• Monitor scheduling, student visits, service records and TracCloud/TutorTrac data for accuracy.
• Assist with recruiting, onboarding, scheduling, supervision, training and evaluation of peer tutors and other student employees.
• Provide tutoring and Supplemental Instruction where needed, and support students referred by faculty, Academic Advising, Counseling and other units, including those needing accommodations.
• Coordinate and document student referrals, follow-up and academic-support observations.
• Help prepare and deliver workshops, classroom presentations and student-success initiatives.
• Maintain operational records, schedules, attendance and student employee records.
• Collect, verify and analyse data, and prepare semester, annual, audit and ad hoc reports.
• Support TracCloud/TutorTrac administration and troubleshooting, and coordinate with faculty on tutoring needs and referrals.
• Manage center supplies, monitor student employee hours and timesheets, and contribute to improving center procedures and services.

Required profile

• Bachelor's degree in a relevant academic discipline such as Computer Science, Graphic Design, Education or a related field.
• Demonstrated experience providing academic support, tutoring or Supplemental Instruction in higher education, and working with students individually and in small groups.
• Strong organisational, administrative and communication skills, and ability to work with students, faculty and staff.
• Ability to collect, verify and organise data for reporting and assessment.
• Commitment to student success, confidentiality and professionalism.

Required skills

• Proficiency in Microsoft Office.
• Comfort with academic support or scheduling systems; experience with TracCloud/TutorTrac or similar is preferred.
• Experience with CRLA certification requirements, tutor training and peer tutor development is preferred.
• Experience supporting students in technical or quantitative subjects and with accommodations is preferred.