Branch Manager – Insurance, Kuwait

About the role

The Branch Manager in Kuwait consolidates the operations of the branch under his supervision, takes part in formulating the business plan for his area, monitors market information and trends, ensures KPIs are set and met, and helps the branch overcome business obstacles.

Key responsibilities

• Ensure the proper implementation of the branch's policies and procedures, and suggest improvements to them
• Take part in developing the branch's strategies to achieve the business plan
• Prepare, together with each manager, a draft annual budget for each department or unit
• Supervise the preparation of the country business plan, review and evaluate it, and consolidate market studies
• Review and discuss periodic and monthly reports, especially budget comparisons, and follow up on sales growth
• Follow up on the implementation of the credit policy and take corrective action when needed
• Handle employee matters and requests, escalating to Human Resources when necessary
• Follow up on recoveries, claims management and underwriting management
• Visit important customers across the country and ensure high service quality
• Plan leave to minimise its impact on business and comply with the Arabia Code of Conduct

Required profile

• Minimum 10 years of experience in the insurance industry, including at least 7 years in a similar position, with strong knowledge of the Kuwaiti insurance market
• Knowledge of local laws and practices
• Education: Master's degree in Business Administration, Marketing or a related field; or a bachelor's degree with 10 years' experience in a related management field
• CII Diploma or certificate is mandatory