This job is no longer available
This job expired on 04/09/2026. It no longer accepts applications.
Call Center Agent
Alghanim Industries · Rai
Job description
About the role
The Call Center Agent will handle inbound customer calls, delivering accurate information and a positive experience. The role focuses on maintaining high customer satisfaction while adhering to scheduling and procedural guidelines.
Key responsibilities
- Follow staffing schedules and break allowances.
- Provide accurate information to customers at all times.
- Communicate in a friendly tone, minimizing wait and hold times.
- Create complaint tickets in line with policies and procedures.
- Update the database with the latest customer information.
- Handle stressed, angry, or confused customers positively.
- Escalate cases requiring intervention to the Shift in Charge or Call Centre Manager.
Required profile
- Prior experience in a call centre or customer service role.
- Strong communication skills in Arabic and English.
- Good computer skills.
- Minimum education: High School Diploma.
Required skills
- Basic computer operation.
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Alghanim Industries
Rai
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