This job is no longer available
This job expired on 25/08/2026. It no longer accepts applications.
Call Center Manager (Arabic nationality preferred)
KUWAIT JOBS HERE · Qurain
Job description
About the role
We are seeking an experienced Call Center Manager to lead our customer service operations in Al Qurain, Kuwait. The role involves overseeing a team of agents, ensuring high‑quality service delivery, and driving performance improvements.
Key responsibilities
- Monitor daily call center performance and generate detailed reports.
- Develop and implement strategies to improve operational efficiency.
- Lead, coach, and motivate a multilingual team to meet service targets.
- Handle escalated customer issues and ensure timely resolution.
- Collaborate with other departments to align service standards with business goals.
Required profile
- Minimum 3 years of experience in a Call Center Manager or similar leadership role.
- Arabic nationality preferred.
- Strong leadership and team‑management capabilities.
- Excellent communication and customer‑service skills.
- Ability to work under pressure and achieve set targets.
Required skills
- Proficiency in Microsoft Office.
- Experience with call center management systems.
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KUWAIT JOBS HERE
Qurain
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