Client Advisor & Sales Support

About the role

Bulgari Middle East is looking for a Client Advisor and Sales Support professional for its boutique in Kuwait. The role creates an elevated, luxurious shopping experience, supports colleagues in running the boutique efficiently and drives carefully curated KPIs.

Key responsibilities

• Welcome all clients and prospects (browsing, purchase, after-sales, complaints) and listen to their needs, giving tailored advice and introducing them to the brand.
• Build relationships with existing clients and engage new ones.
• Manage the sales process from welcome to packaging according to delivery standards and selling techniques.
• Contribute to store and service KPIs and register client data in the CRM system for follow-up and personalized actions.
• Perform CRM one-to-one activities and follow all sales procedures and guidelines.
• Keep the front of the shop clean and products displayed according to VM guidelines.
• Handle after-sales front-office tasks such as repairing items, estimating, lead-time updates, returns and invoicing, and act as a proactive point of reference for customers.
• Complete online training modules and take part in defined training sessions.

Required profile

• At least 3 to 4 years of sales experience within a luxury or fashion brand.
• Experience with customer relationship management techniques is ideal.
• Strong customer service and negotiation skills, integrity and respect, business awareness and the ability to network with prospective clients outside the store.
• Knowledge of Bulgari products, selling skills and store procedures is an advantage.

Required skills

• Proficiency in written and spoken English is essential.
• CRM and after-sales handling.