Coordinator Partner Operations - Logistics

About the role

Talabat, part of the Delivery Hero Group, is looking for a Coordinator to help improve the operational performance of its vendors across all verticals. You will identify vendors that need support, deliver training, resolve operational issues and track results, working with teams across the business to create a reliable experience for customers, vendors and riders.

Key responsibilities

• Monitor vendor KPIs such as order acceptance, fail rate, cancellations, vendor delay and rider waiting time; identify underperforming vendors, diagnose root causes and agree on corrective actions, then track improvements and escalate persistent issues
• Maintain and prioritise the list of vendors needing training, schedule and deliver in-person and online training for new and existing vendors, follow up on feedback and help improve training content
• Support device setup, troubleshooting and replacement
• Act as an operational point of contact for vendors, resolving issues promptly and working with Account Management, Rider Operations, Customer Service and other teams
• Share recurring issues and vendor feedback with relevant teams
• Prepare performance reports and insights, verify documents and manage compliance and legal requests using company systems
• Maintain accurate vendor data and system configurations, including location details, and support new processes, pilots and special projects

Required profile

• Bachelor's degree
• 3-4 years of experience in operations, logistics or vendor management, ideally in food delivery, grocery or tech
• Confident presentation and facilitation skills, and strong written and verbal communication, able to influence external partners
• Highly organised and detail-oriented, able to manage multiple priorities
• Analytical, proactive problem-solver who adapts quickly to new systems and environments

Required skills

• Advanced Excel or Google Sheets
• Strong data interpretation skills