Credit Controller

About the role

The Credit Controller manages receivables, minimizes credit risk and supports strong cash flow through credit assessment, collections, client engagement and internal coordination. The role needs strong analytical, communication and negotiation skills aligned with business and financial objectives.

Key responsibilities

• Credit risk management: assess new credit requests, run customer credit checks, evaluate financial risk, recommend credit limits and monitor exposure and aging to prevent bad debt
• Collections and debt recovery: follow up on outstanding payments, negotiate payment terms and settlement plans, escalate delinquent accounts per procedure, and resolve overdue payments by call, meeting and client visit
• Systems compliance: use approved tools such as Get Paid, update receipts, follow-ups and disputes accurately, and follow credit control policies and audit requirements
• Reporting: maintain accurate customer master data and sales ledger, prepare aging reports, account statements and collection dashboards, and generate ad hoc reports for management
• Client and stakeholder management: respond professionally to payment and invoice queries, liaise with Sales and Operations on billing discrepancies, and enforce credit control discipline
• Risk escalation: identify early warning signs of nonpayment, escalate concerns to management with mitigation recommendations, and support business units in revenue realization

Required profile

• Bachelor's degree in finance, accounting, mathematics or a related field
• Experience as a Credit Controller, preferably in an MNC
• Fluency in Arabic and English
• Ability to reconcile complex receivables and handle difficult clients professionally

Required skills

• MS Office and Outlook
• Financial systems and collection software
• Strong communication and negotiation skills