Customer Operations & Contact Center Manager

The3Beez · Al Asimah

🇬🇧 English

Job description

About the role

The Customer Operations & Contact Center Manager oversees the entire customer journey, ensuring exceptional service, operational excellence, and revenue growth across all touchpoints.

Key responsibilities

Lead and manage contact center activities across phone, WhatsApp, email, website chat, and social media channels.
Develop and implement customer service policies, procedures, and standards.
Drive a customer‑centric culture and improve satisfaction, loyalty, and retention.
Manage inbound and outbound sales activities to achieve revenue targets.
Oversee the complete order fulfillment process from placement to delivery.

Required profile

Required skills

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Published 3 months ago

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The3Beez

Al Asimah

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