Field Support Specialist (Freelance / Dispatch)

About the role

We are seeking a reliable Freelance Field Support Specialist to deliver on‑site IT assistance when full‑time engineers are unavailable or when dispatch activities require immediate attention. This role involves hands‑on support for desktops, laptops, peripherals, and conference room technologies, ensuring minimal disruption for end users.

Key responsibilities

• Provide on‑site support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to organizational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Troubleshoot hardware and software issues, including break‑fix support.
• Coordinate with OEMs and vendors for repairs, replacements, and escalations.
• Manage IT inventory, asset tracking, and documentation.
• Image laptops and desktops for system deployments.
• Set up, troubleshoot, and install network printers.
• Assist with conference room AV setup and meeting room technologies.
• Deliver high‑touch VIP/end‑user support and adhere to SLAs.
• Support Office 365 issues and general user account problems.
• Install and troubleshoot compliance/security software.
• Provide support for both Windows and Mac devices.
• Document incidents, resolutions, and maintain knowledge‑base articles.
• Participate in after‑hours activities, events, and recurring meetings as needed.

Required profile

• Strong knowledge of desktop and laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking understanding (DHCP, DNS, LAN connectivity).
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Required skills

• Desktop/laptop troubleshooting
• Hardware support and peripheral devices
• Basic networking (DHCP, DNS, LAN)
• Printer and network printer setup
• Office 365 support
• System imaging for laptops and desktops
• Mac device support
• Compliance/security software installation
• Inventory management
• Vendor coordination