Field Technician – Printers & Copiers

About the role

Kuwait Digital Technologies (KDT) is seeking a full‑time Field Technician to install, configure, and service printers, copiers and related document equipment at client sites across Kuwait. The role combines hands‑on technical work with direct customer interaction, ensuring devices operate reliably and clients receive professional support.

Key responsibilities

• Install, configure and test printers, copiers and related hardware at customer locations.
• Diagnose and resolve hardware and software issues, interpret error codes and use diagnostic tools.
• Perform preventive and corrective maintenance, including part replacement.
• Respond to service calls, prioritize tasks and complete accurate service reports.
• Provide user guidance on proper equipment operation and safety standards.
• Escalate complex problems to the support team and collaborate on solutions.

Required profile

• Technical diploma or certification in electronics, IT or a related field (preferred).
• Previous field‑service or technical support experience with office equipment.
• Strong customer‑service and communication abilities.
• Organizational skills to manage multiple service calls and documentation.
• Valid driving licence and willingness to travel throughout Kuwait.

Required skills

• Printer and copier installation and maintenance.
• Hardware and software troubleshooting.
• Use of diagnostic tools and error‑code interpretation.
• Basic networking concepts (TCP/IP, Wi‑Fi, print servers).