Guest Relations Executive – Front Office

About the role

We are looking for a Guest Relations Executive to join the Front Office team at Jumeirah Messilah Beach Hotel and Spa in Kuwait. The role involves welcoming guests, managing their stay, and ensuring a memorable experience in line with Jumeirah’s luxury standards.

Key responsibilities

• Welcome and register guests upon arrival, issue room keys and process payments on departure.
• Assist guests throughout their stay, responding to requests while maintaining privacy.
• Maintain accurate guest records in the Opera system, including passport scans for CID reporting.
• Ensure the Guest Services desk is fully operational, stocked and ready at all times.
• Maximise room revenue by up‑selling and securing the best rates for walk‑in guests.
• Attend daily briefings, update supervisors on challenges and support administrative tasks such as filing and routing reports.

Required profile

• Minimum two years’ experience in a similar Guest Relations role within a five‑star hotel.
• Ability to anticipate guest needs and deliver courteous hospitality.
• Experience working in a multicultural environment.
• Highly organised, capable of multitasking and collaborating effectively within a team.

Required skills

• Proficiency with the Opera property management system.

What we offer

• Tax‑free salary paid in Kuwaiti Dinar (KWD).
• Generous food & beverage benefits and reduced hotel rates worldwide.
• 30 days of annual leave, flights home, live‑out and transportation allowances.
• Life insurance, Incentive Management Scheme and additional employee benefits.