Housekeeping Order Taker

About the role

The Housekeeping Order Taker ensures smooth communication and coordination within the Housekeeping department, linking guest requests, VIP assignments, and internal teams to maintain high service standards in a 5‑star hotel environment.

Key responsibilities

• Maintain active communication systems within Housekeeping to coordinate with guests and other departments.
• Verify daily cabinet inventory and report discrepancies to the Executive Housekeeper.
• Review evening and night logbooks to prioritize pending guest requests.
• Prepare daily assignment sheets and allocate staff across all areas.
• Record and communicate VIP room assignments and in‑house room status to supervisors.
• Respond promptly to guest requests and maintenance calls, ensuring timely resolution.
• Compile and organise daily Housekeeping reports.
• Distribute work orders, track completion, and update the Property Management System with floor‑supervisor information.
• Process lost‑and‑found items according to established policies.

Required profile

• Fluent in English with excellent written and verbal communication skills.
• Proficiency in an additional language spoken by the majority of staff.
• Minimum two years of experience in housekeeping or guest services within a 5‑star hotel.
• Strong organisational and multitasking abilities with keen attention to detail.
• Proven ability to prioritise tasks in a fast‑paced environment.
• Excellent interpersonal skills and a commitment to guest satisfaction.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Fidelio (or equivalent Property Management System)

What we offer

• Access to Accor’s learning programs for talent development.
• Opportunities to grow within the property and across the global Accor network.
• Ability to contribute to corporate social responsibility initiatives.