Information Technology Manager

About the role

The Information Technology Manager will lead KDCow’s IT strategy, infrastructure and daily operations from an on‑site base in Kuwait. This senior position ensures that all technology services – from network and server management to cybersecurity and disaster recovery – support the company’s production, logistics and office functions.

Key responsibilities

• Oversee network, server, storage and end‑user computing environments.
• Manage IT security, data protection, backup, recovery and access‑control processes.
• Provide application support for ERP, production and warehouse systems.
• Lead, mentor and schedule the IT team, prioritising support tickets and incident resolution.
• Collaborate with operations, finance and senior leadership to align technology solutions with business needs.
• Handle vendor relationships, negotiate contracts and manage IT budgets.
• Ensure compliance with relevant regulations and industry standards.
• Drive continuous improvement of systems, processes and security practices.

Required profile

• Proven experience in IT infrastructure and operations management, preferably in manufacturing or FMCG.
• Strong background in IT security, data backup/recovery and access control.
• Experience with ERP or production/warehouse applications.
• Demonstrated ability to lead and develop an IT team.
• Knowledge of IT governance, budgeting and vendor management.
• Bachelor’s degree in IT, Computer Science, Engineering or related field; certifications such as ITIL, PMP, CISSP, CCNA or MCSE are a plus.

Required skills

• Server administration
• Network administration
• Storage management
• End‑user computing
• IT security
• Data backup and recovery
• Access control
• ERP systems
• Production/warehouse systems
• IT governance
• Vendor and contract management
• Hardware/software asset lifecycle management
• Incident, change and risk management