IT Officer – First‑Level Support

About the role

The IT Officer provides first‑level support to all business units, handling requests through a busy help‑desk environment. The role involves receiving, prioritising, documenting and actively resolving user issues in a timely manner. Telephone interaction with users and after‑hours hotline support are also part of the responsibilities.

Key responsibilities

• Provide first‑level IT support for all business units and record incidents in the Service Desk tool.
• Deliver hotline support during non‑office hours, weekends and holidays when required.
• Coordinate, test and review system change requests submitted by business users.
• Troubleshoot IT products and services, resolving technical issues efficiently.
• Update and manage support tickets, ensuring proper documentation and timely closure.
• Follow up with users to verify that implemented solutions have resolved issues.

Required profile

• Bachelor's degree in Computer Science or a related field.
• 0‑2 years of experience in an IT department or support function.
• Strong business communication and presentation skills.
• Highly organised with the ability to handle multiple tasks simultaneously.
• Excellent problem‑solving abilities and high attention to detail.