Learning Officer

About the role

CHANEL is looking for a Learning Officer to support excellence in client experience and style / fashion expertise, in line with the strategies of CHANEL Middle East. The role is based in Kuwait, covers the Bahrain and Kuwait regions and requires openness to regular travel.

Key responsibilities

• Plan and communicate training sessions and materials in close alignment with the Middle East and India training team, including collection trainings, Client Experience training, briefings and others
• Identify subject matter experts in the boutiques to co-animate training sessions and morning briefs, and adapt content to the needs of the boutiques
• Coach all roles on the boutique floor, create action plans and support a culture of coaching and feedback
• Follow up on the new starter process, ensure pre-work is completed, and run refresher training and floor observations to embed action plans
• Share regular qualitative and quantitative reports with the Learning Manager, Brand Manager and management, setting KPIs to measure training effectiveness
• Work with the Learning Manager, Brand Manager, HR, Middle East Training teams and Boutique Management

Required profile

• Minimum of 5 years of experience in a pure training role
• Luxury retail or footwear experience is an advantage
• Proven organisational skills, warm and welcoming attitude, eye for detail and good memory
• Fashion sensibility, emotional and situational intelligence, reliability and integrity
• Excellent command of English and Arabic