Level 1 IT Support Technician – Onsite

About the role

We are looking for a Level 1 IT Support Technician to provide onsite technical assistance to end‑users in Kuwait City. The role involves handling routine IT issues, ensuring quick resolution, and maintaining high customer satisfaction.

Key responsibilities

• Perform onsite support such as password resets, software installations, account unlocks, and printer troubleshooting.
• Document incidents, track tickets, and escalate complex problems to higher support levels.
• Adhere to service level agreements (SLAs) and meet performance metrics for response and resolution times.
• Provide support in both English and Arabic, ensuring clear communication with users.
• Maintain basic knowledge of operating systems, remote support tools, and hardware replacement procedures.

Required profile

• Previous experience in technical support or help‑desk environments.
• Ability to work flexible day and night shifts.
• Valid driving licence issued before 2013 and knowledge of Kuwaiti areas.
• Eligibility for a Good Conduct Certificate and a transferable Visa No 18.
• Relevant certifications or qualifications related to IT support.

Required skills

• Password reset
• Software installation
• General troubleshooting
• Printer support
• Operating system basics
• Remote support tools
• Hardware replacement

What we offer

• Full‑time, permanent position
• Opportunity to work in a dynamic, multilingual environment
• Competitive salary based on experience