Operations Assistant

About the role

The Operations Assistant supports daily business flow by linking the Sales, Purchase, Warehouse and Accounts departments. This position ensures orders are processed smoothly, inventory data stays accurate and customers receive timely service.

Key responsibilities

• Coordinate quotations, product availability and order processing with internal teams and verify purchase orders against approved terms.
• Track pending orders, amendments, returns and short‑closed purchase orders, and liaise with suppliers for required certificates.
• Work closely with the Warehouse team to monitor stock levels, manage partial deliveries, returns and resolve discrepancies.
• Prepare stock issue reports, monitor delayed deliveries and keep product and inventory data up‑to‑date in the ERP system.
• Generate daily and weekly sales reports, create quotations as needed and maintain organized digital and physical records of catalogs, internal and purchase orders.
• Perform regular ERP data cleaning to ensure data accuracy.
• Handle customer complaints, coordinate with relevant departments to resolve issues related to delays, missing items or incorrect deliveries and support initiatives that improve customer satisfaction.

Required profile

Required skills