Operations & Customer Service Officer (Remote)

About the role

The Operations & Customer Service Officer will support WOW Delivery’s logistics network by assigning drivers, monitoring delivery orders and ensuring smooth coordination between merchants and customers. This remote position serves candidates located in Pakistan or India and offers an entry‑level opportunity to develop operational and service skills.

Key responsibilities

• Assign drivers to delivery orders and track their progress.
• Monitor order status, update systems and ensure timely deliveries.
• Coordinate with merchants to confirm order details and resolve any discrepancies.
• Follow up with customers on delivery outcomes and address service inquiries.
• Identify and resolve operational issues that affect delivery performance.

Required profile

• Based in Pakistan or India with reliable internet access.
• Basic laptop or computer and proficiency in using internet applications.
• Strong spoken and written English; good communication in Hindi and Urdu.
• Ability to multitask, work under pressure and meet deadlines.
• Responsible, punctual and eager to learn; fresh graduates, students and interns are welcome.

Required skills

• Basic computer and internet knowledge.

What we offer

• Full‑time permanent contract.
• Remote work arrangement.
• Opportunity to gain experience in logistics and customer service.