Operations Director – Digital Solutions

About the role

Iron Mountain is seeking a dynamic Operations Director to lead Digital Solutions in the region. This senior position holds full P&L responsibility and drives strategic growth while ensuring operational excellence.

Key responsibilities

• Lead Digital Solutions operations to meet customer KPIs for quality and on‑time performance, adhering to Iron Mountain best practices.
• Partner with Finance and Executive leadership to manage regional P&L, develop five‑year real‑estate and growth strategies, and deliver accurate financial forecasts.
• Oversee organizational structure and labor capacity, fostering continuous development through succession planning and mentorship of Operations Managers and Supervisors.

Required profile

• Extensive leadership experience in large‑scale BPO operations (mailroom, scanning, data capture) with full P&L accountability.
• Strong technical and industry expertise in document management platforms, especially Kofax Capture and Kofax Transformation Modules.
• Proven strategic business acumen to build long‑term plans, manage high‑impact programs, and influence outcomes in a global matrixed environment.
• Bachelor’s degree required; MBA preferred.

Required skills

• Kofax Capture
• Kofax Transformation Modules (KTM)

What we offer

• Competitive compensation and benefits aligned with experience.
• Paid time off and holidays to support personal well‑being.
• Opportunities for continuous learning and professional growth within a global organization.