Operations Manager - Administration, HR & Reporting

About the role

Digiverse is looking for an Operations Manager in Kuwait to keep the agency's people administration, office operations and client reporting accurate, on time and confidential, so that the account and management teams can focus on clients. The role is split roughly between about 60% office operations and HR administration and about 40% client reporting.

Key responsibilities

• Office operations: manage suppliers, supplies and facilities; coordinate IT support and equipment; handle travel bookings and general admin support for management.
• Visa, residency and work permit renewals, coordinated with the mandoob and tracked against deadlines.
• Track attendance and leave, and prepare monthly payroll inputs for the accountant.
• Run onboarding and offboarding: contracts, employee files, insurance enrolment and end-of-service paperwork.
• Coordinate recruitment logistics when needed: job posts, CV screening and interview scheduling.
• Keep HR records compliant with Kuwait private-sector labour law and flag compliance risks to the AGM.
• Client reporting: prepare daily leads reports each morning, weekly digital competitor reports, monthly proof presentations and quarterly media reports, checking data accuracy before sending them to the Account Manager (the role never sends reports directly to clients).

Required profile

• 2-4 years in an HR, admin or coordinator role; agency or private-sector experience in Kuwait preferred.
• Bilingual Arabic and English, as government paperwork is in Arabic and client reports in English.
• High discretion, as the role handles salary data and client performance data.
• Organised, deadline-driven and able to work to a fixed daily schedule.

Required skills

• Strong Excel, including pivot tables and lookups, with clean data handling.
• PowerPoint for the proof presentations.
• Working knowledge of Kuwait residency, work permit and labour processes.