Operations Officer

About the role

The Operations Officer supports the smooth execution of programs, projects, and daily operational activities at CODED, the first tech and AI academy in the Arab world. The role is ideal for a proactive, detail‑oriented professional who wants to grow from operational execution to broader workflow ownership.

Key responsibilities

• Execute and monitor daily operational activities, schedules, logistics and assigned workflows, ensuring all requirements are ready before deadlines, launches, sessions or events.
• Coordinate requirements across internal teams, clients, instructors, vendors and contractors, following up on deadlines, approvals, deliverables, payments and pending actions until completion.
• Maintain accurate trackers, reports, schedules, meeting notes, databases and operational records, preparing regular progress updates and flagging outstanding actions.
• Identify operational gaps and delivery risks early, resolve routine issues within approved guidelines and escalate major concerns affecting policy, client impact, cost, reputation or safety.
• Recommend and support process improvements, including new trackers, workflows, templates and communication methods.

Required profile

• Bachelor's degree in Business Administration, Management, Operations, Project Management, Education or a related field.
• 1‑3 years of experience in operations, administration, project support, program coordination, events or customer experience.
• Strong organization, prioritization, time‑management and consistent follow‑up.
• Ability to manage multiple responsibilities simultaneously in a fast‑paced environment.

Required skills

• Proficiency in Google Workspace.
• Confidence using spreadsheets, shared documents, calendars and task‑management tools.
• Clear written and verbal communication with high attention to detail.