Restaurant Call Center Agent

About the role

Rahul Restaurant, a Kuwait-based restaurant serving authentic Kuwaiti cuisine, is hiring a Restaurant Call Center Agent. This is a contract, on-site role in Kuwait, working closely with the restaurant operations team to ensure accurate order entry and timely communication with the kitchen and delivery staff.

Key responsibilities

• Handle incoming customer calls, including order placement, questions about menu items and promotions, and support for delivery or pickup requests.
• Answer calls promptly, confirm order details and provide clear information on prices and availability.
• Record orders, update customer information and track order status using computer systems.
• Maintain a courteous tone, manage multiple calls efficiently and escalate issues to supervisors when needed.

Required profile

• Strong customer-facing capabilities, including experience as a Customer Service Representative and a focus on customer satisfaction.
• Excellent interpersonal skills, with the ability to communicate clearly, listen actively and build rapport with diverse customers.
• Fluency in Arabic; working knowledge of English is preferred.
• Previous experience in a restaurant, call center or hospitality environment is an advantage.
• Ability to work on-site in Kuwait, including evenings, weekends and peak hours as required.

Required skills

• Basic to intermediate computer literacy, including call center software, order management systems and email.
• Proficiency in customer support activities such as handling inquiries and resolving basic issues.
• Attention to detail, reliability and the ability to stay calm in a fast-paced environment.