Section Head - Sanitary & Tiles

About the role

The Section Head is fully responsible for running the sanitary and tiles section, leading the sales team in line with business strategy and driving sales and profitability to meet pre-set targets. The role also creates a friendly work environment and develops employees through coaching and mentoring.

Key responsibilities

• Sales: manage and lead staff to meet section targets, drive cash, credit, warranty and accessory sales, implement promotions, analyse sales data and follow up on individual achievements
• Customer service: handle complaints and enquiries, review CSI results and take action
• Operations: plan work schedules, manage breaks and leave, inspect merchandise pricing and display, suggest product range and maintain stock levels, implement planograms and security measures, and send monthly perpetual counts to the Store Manager
• Cost control, compliance with organisational policies and adequate staffing within budget
• Talent development: train staff on policies and procedures, conduct yearly appraisals, give coaching, mentoring and training, and monitor performance
• Ensure safe, secure and clean working conditions and awareness of safety and emergency procedures

Required profile

• 2+ years of proven experience in retail home furniture, accessories and sanitary showroom team or section lead roles
• Diploma or Bachelor's degree
• Good English and good communication skills
• Ability to work under pressure