Senior Field Service Engineer - Power Systems

About the role

Hitachi Energy is hiring a Field Service Engineer in Kuwait City. The engineer works with state-of-the-art power technologies, delivering installation, commissioning, maintenance, troubleshooting and digital service solutions that keep critical infrastructure running. The role involves frequent travel to customer sites and combines technical work with customer engagement.

Key responsibilities

• Perform installation, commissioning, maintenance, testing, troubleshooting, repair, upgrade and retrofit of power systems, electrical equipment and service solutions.
• Carry out field service according to technical procedures, contractual requirements and customer expectations.
• Provide technical support remotely and on-site, and diagnose electrical, mechanical, control and protection system faults.
• Run preventive, predictive and condition-based maintenance and recommend improvements.
• Prepare service reports, technical documentation, risk assessments, method statements, fault analysis reports and repair records.
• Build customer relationships and identify opportunities for service agreements, upgrades, modernization, digital solutions, spare parts and refurbishment.
• Collaborate with Sales, Project Management, Supply Chain and other stakeholders, and support critical escalations.
• Travel to customer sites locally and internationally, and comply with health, safety, environmental, quality and regulatory requirements.

Required profile

• Bachelor's degree in Electrical Engineering, Mechanical Engineering or a related technical discipline.
• 3 to 5 years of experience in field service, installation, commissioning, maintenance, testing or related engineering.
• Experience with transformers, substations, high-voltage equipment, power quality solutions, protection and control systems, grid automation or power systems.
• Ability to read technical drawings, schematics and wiring diagrams.
• Fluent written and spoken English.
• Willingness to travel frequently, often on short notice, within Egypt and potentially internationally.