Senior Front Office Receptionist – Arabic Speaker

About the role

As a Senior Front Office Receptionist at Mövenpick Hotel & Resort Al Bida’a Kuwait, you will be the first point of contact for guests, ensuring a memorable experience from arrival to departure. The role combines guest‑facing duties with supervisory responsibilities, requiring fluency in Arabic and English.

Key responsibilities

• Greet guests, manage check‑ins and check‑outs, and settle accounts while delivering friendly service.
• Supervise day‑to‑day front office operations, maintaining consistent service standards.
• Address guest concerns promptly, track issues, and coordinate with relevant departments for resolution.
• Assist the Front Office Manager with staffing records, scheduling, and staff training initiatives.

Required profile

• Service‑focused personality with proven customer service experience.
• Fluency in English and Arabic; additional languages are a plus.
• Demonstrated supervisory or team‑leadership experience in hospitality or a customer‑facing environment.
• Strong problem‑solving and conflict‑resolution abilities.
• Excellent organizational and multitasking skills.
• Effective verbal and written communication in both English and Arabic.
• Knowledge of hospitality industry standards and front office best practices.

Required skills

• Proficiency with the Opera property management system or similar hotel management software.

What we offer

• Learning programs through Accor’s Academies.
• Opportunities for career development within the property and across Accor’s global network.
• Participation in corporate social responsibility initiatives such as Planet 21.