Service Crew – Guest Service and Sales

About the role

The Service Crew member is responsible for generating sales while delivering top‑level customer service. The role also supports operational duties such as housekeeping and visual presentation as assigned by the Store Management Team.

Key responsibilities

• Provide a positive first impression through proper appearance, clean environment, and well‑maintained dining area.
• Follow the "Always Fresh" procedure to ensure coffee and products are fresh and accurate.
• Greet every guest within 5 seconds at the front counter or drive‑thru and maintain speed‑of‑service targets.
• Accurately prepare orders, handle cash, credit, vouchers, and issue receipts or refunds correctly.
• Maintain a clean, organized checkout area and front counter, adhering to sanitation and hand‑washing standards.
• Participate in store meetings, follow all restaurant policies, and keep the showcase stocked.
• Report health and safety incidents, use personal protective equipment, and comply with occupational safety legislation.

Required profile

• Friendly attitude with strong product knowledge and the ability to deliver consistent guest service.
• Ability to work efficiently with a sense of urgency, handle service recovery, and follow standard operating procedures.
• Attention to detail for order accuracy, cash handling, and temperature logging.
• Commitment to health and safety practices and sanitation guidelines.