Service Desk Administrator – Camp Arifjan, Kuwait (Secret Clearance)

About the role

The Service Desk Administrator will be the first point of contact for users at Camp Arifjan, providing front‑line IT support for computers, printers and network issues. The role requires rapid decision‑making, ticket management and close collaboration with the site Information Management Officer.

Key responsibilities

• Provide in‑person, phone and ServiceNow support to all users, creating and resolving tickets promptly.
• Assist the IMO with daily computer, network and software management tasks.
• Log and route trouble tickets using ServiceNow, ensuring unresolved issues are assigned to the appropriate IT groups.
• Troubleshoot Microsoft operating systems (Army Gold Master/Universal Gold Master) and Microsoft Office 2007.
• Create and manage user logon and email accounts via Microsoft Exchange Server and User Manager.
• Administer network services, print queues and Cisco VMPS.
• Document all work performed for accurate reporting and continuous improvement.
• Work 12‑hour shifts as required and perform additional duties assigned by supervisors.

Required profile

• U.S. citizen with an active Secret clearance (or higher).
• High school diploma or GED with at least one year of service‑desk/help‑desk experience.
• Valid U.S. passport, International Driver’s Permit and U.S. driver’s license.
• Ability to pass police clearance, medical qualifications and, for in‑country applicants, provide a valid visa or work permit.

Required skills

• ServiceNow ticketing system.
• Microsoft Windows OS (Army Gold Master/Universal Gold Master).
• Microsoft Office 2007.
• Microsoft Exchange Server and User Manager.
• Server Manager, Print Queue Management.
• Cisco VMPS administration.
• Strong troubleshooting and technical problem‑solving abilities.