Service Engineer – ID Card Printers (Kuwait)

About the role

We are looking for experienced Service Engineers to join our team in Kuwait and support the nationwide deployment, maintenance, and technical support of ID card printer solutions. The role involves hands‑on installation, troubleshooting, and ensuring continuous service delivery for our clients.

Key responsibilities

• Install and deploy ID card printers across multiple sites.
• Perform preventive and corrective maintenance on printer hardware and software.
• Troubleshoot hardware, software, and connectivity issues.
• Support ID card issuance operations and related infrastructure.
• Coordinate with technical and operational teams to meet service level agreements.
• Maintain service continuity and ensure SLA compliance.

Required profile

• Minimum 5 years of experience in ID card issuance services, printer hardware support, and software support.
• Experience with deployment and maintenance activities for ID card printer solutions.
• Relevant certifications such as CCNP, Server Administration, and manufacturer‑specific ID card printer certification.
• Arabic speaking preferred.
• Strong troubleshooting and customer support skills.
• Willingness to work rotating shifts or customer‑required duty schedules.

Required skills

• ID Card Printer hardware support
• Printer software support
• ID Card issuance services
• Deployment and maintenance of printer solutions
• Server administration
• CCNP certification
• Manufacturer certification for ID card printer solutions