Service Engineer – VRF Systems (Kuwait)

About the role

Al Mulla Engineering is seeking a Service Engineer specialized in Variable Refrigerant Flow (VRF) systems to lead after‑sales service operations in Kuwait. The role combines hands‑on technical work with supervision of technicians, ensuring high‑quality maintenance, rapid fault resolution, and strong customer relationships.

Key responsibilities

• Perform troubleshooting, servicing, and maintenance of multi‑brand VRF systems (e.g., Samsung, Daikin, Mitsubishi, LG, TCL).
• Diagnose and resolve complex faults such as communication errors, PCB failures, compressor issues, and control system malfunctions.
• Carry out preventive and corrective maintenance in line with OEM standards and service contracts.
• Respond to emergency breakdown calls and ensure timely resolution.
• Supervise and guide technicians during maintenance and repair activities.
• Coordinate with OEM technical support for advanced technical issues.
• Prepare accurate service reports, maintenance logs, and technical documentation.
• Manage AMC customers, monitor SLAs, and support contract renewals and upgrades.
• Identify spare‑part requirements and liaise with procurement and OEMs.

Required profile

• Bachelor’s degree or Diploma in Mechanical or Electrical Engineering (or related field).
• 5–8 years of hands‑on experience with VRF systems and after‑sales service.
• Proven ability to supervise technicians and handle pressure situations.
• Fluency in English; Arabic preferred.

Required skills

• VRF system troubleshooting and fault diagnosis.
• Use of VRF diagnostic tools and software.
• Strong knowledge of HVAC fundamentals and system integration.
• Ability to read wiring diagrams and technical drawings.
• Familiarity with multiple VRF brands (Samsung, Daikin, Mitsubishi, LG, TCL).