Store Supervisor – Quick Service Restaurant

About the role

Join a leading QSR brand in Kuwait as a Store Supervisor. We're looking for a dynamic and customer‑focused professional with strong leadership, operational, and team management skills.

Key responsibilities

• Oversee daily store operations and ensure compliance with brand standards, policies, and procedures.
• Lead, coach, and develop team members to deliver excellent customer service and operational performance.
• Allocate tasks and maintain adequate staffing levels for smooth shift execution.
• Monitor customer satisfaction, handle guest concerns professionally, and resolve operational issues promptly.
• Maintain high standards of food quality, cleanliness, hygiene, and overall store presentation.
• Support employee training, onboarding, and ongoing development.
• Assist with inventory management, stock control, ordering, and minimizing wastage.
• Monitor sales performance, labor productivity, and operational costs to achieve business targets.
• Ensure compliance with health, safety, food hygiene, and company regulations.
• Prepare daily operational reports, including sales, inventory, cash handling, and staffing updates.
• Support the implementation of promotions, marketing campaigns, and new product launches.
• Coordinate with management to drive operational excellence and continuous improvement across the store.

Required profile

• Age between 22–30 years.
• Diploma in Hospitality, Hotel Management, Business Administration, or related field preferred.
• Minimum 3 years of experience in a QSR, café, fast‑food chain, or casual dining restaurant.
• At least 1–2 years of experience in a supervisory or team‑leading role.
• GCC experience preferred.
• Strong customer‑service orientation with a passion for delivering exceptional guest experiences.
• Excellent leadership, communication, and interpersonal skills.
• Ability to handle operational and customer‑related challenges quickly and effectively.
• Strong organizational and multitasking abilities in a fast‑paced restaurant environment.
• Flexibility to work shifts, weekends, and public holidays.

Required skills

• POS systems
• Cash handling
• Inventory management
• Basic reporting tools

What we offer

• Salary: KD 190 basic + KD 20 food allowance
• Accommodation provided by the company
• Transportation provided by the company