Tenant Relations Officer

About the role

The Tenant Relations Officer acts as the primary liaison between property management teams and tenants, ensuring smooth communication, prompt issue resolution, and high levels of tenant satisfaction. This position plays a crucial role in maintaining positive relationships, supporting lease administration, and contributing to tenant retention.

Key responsibilities

• Serve as the first point of contact for tenant inquiries, concerns, and feedback.
• Communicate updates, policies, and important information to tenants clearly and promptly.
• Investigate and resolve tenant complaints efficiently, coordinating with maintenance and other departments.
• Assist tenants with lease‑related questions, renewals, and interpretation of lease terms.
• Implement strategies to improve tenant satisfaction and encourage lease renewals.
• Conduct periodic property inspections to identify maintenance needs.
• Collaborate with finance to monitor rent collection and address billing discrepancies.
• Provide tenants with information on amenities, guidelines, and services.
• Maintain accurate tenant files, ensuring compliance with company policies and proper documentation.
• Prepare daily reports and suggest improvements for property management.
• Ensure compliance with governmental licensing requirements and keep licenses up to date.

Required profile

• Bachelor’s degree in Business Administration or a related discipline.
• Strong written and spoken English and Arabic language abilities.
• 1–3 years of experience in the real estate or property management sector.

Required skills