Operations Manager – Family Entertainment Center

About the role

We are seeking an experienced Operations Manager for a Family Entertainment Center who will oversee day‑to‑day operations, manage budgets and ensure a safe, engaging guest experience.

Key responsibilities

• Oversee attractions, guest services, ticketing, parties, staffing, maintenance and safety.
• Build and manage detailed operating budgets covering rent, payroll, maintenance, software, utilities, marketing and other venue costs.
• Evaluate potential locations using footfall, catchment area, accessibility, competition, rental terms, space requirements and projected returns, and present recommendations.
• Track tickets sold, pricing, party and group bookings, average spend, revenue by category and seasonal demand to improve pricing, promotions, staffing and capacity planning.
• Prepare monthly profit and loss reports, forecasts and recommendations to improve profitability.
• Lead staff recruitment, scheduling, training and performance management.
• Coordinate preventive maintenance and ensure attractions meet safety and service standards.

Required profile

• Proven operations management experience in a family entertainment center, indoor activity park, trampoline park or comparable leisure venue.
• Direct responsibility for venue budgets, revenue reporting and operating costs.
• Experience contributing to location selection or new venue launch.
• Ability to explain commercial performance of previously managed venues using authorized figures.
• Strong leadership, guest service and problem‑solving skills.