Operations Manager

About the role

The Operations Manager will lead the end‑to‑end field and warehouse processes, ensuring efficient collections, strong client relationships and zero loss. This high‑pressure role requires on‑site presence, rapid decision‑making and 24/7 availability to address operational emergencies.

Key responsibilities

• Business development and key account management, including contract negotiation and client retention.
• Oversee daily field operations, ensuring on‑time collections, route execution and zero loss.
• Manage drivers, storekeepers and field teams, enforcing discipline and monitoring performance through reporting tools.
• Plan and optimise collection schedules and routes to control fuel usage and operational costs.
• Supervise warehouse activities, maintain accurate inventory records and prevent stock loss.
• Ensure quality standards of collected material and handle non‑compliant loads.
• Track KPIs such as collection volumes, driver productivity and account performance, and report gaps.
• Monitor for fraud, flag irregularities and support loss‑prevention audits.
• Execute management directives promptly, following up on hiring, logistics and procurement tasks.

Required profile

• Bachelor’s degree in Business Administration, Project Management, Engineering, Logistics, Supply Chain Management or a related field.
• 3–7 years of relevant experience in operations, logistics or supply‑chain management, preferably in Kuwait.
• Ability to work up to 12 hours per day, six days a week, and be on‑call 24/7 for emergencies.
• Fluent in Arabic and English.

Required skills