Rider Quality Support

About the role

Talabat is looking for a Rider Quality Support professional to act as the brand’s on‑ground presence, ensuring that delivery riders adhere to safety, hygiene and brand standards. You will work closely with riders, restaurants and customers to maintain a high‑quality delivery experience.

Key responsibilities

• Monitor rider behavior on and off the road, issuing warnings to those who breach guidelines.
• Assess local traffic and road‑safety issues, reporting problem areas and suggesting improvements.
• Verify that riders use only Talabat‑branded equipment (uniform, bag, box, mask, gloves) and flag any misuse.
• Check hygiene standards of uniforms, food containers and ensure bikes receive timely servicing.
• Conduct on‑spot verification of rider and vehicle documents (driving licence, Emirates ID, Mulkiya) in line with local regulations.
• Observe rider interactions with restaurants and customers, especially in high‑density zones during peak demand.
• Provide emergency assistance to riders (accidents, breakdowns) and support community members in need.
• Maintain a professional, visible presence as the face of Talabat on the ground.

Required profile

• Minimum 1 year experience as a delivery rider.
• 2–3 years experience in fleet coordination or security enforcement.
• Physically fit, presentable and disciplined.
• Strong ethics and ability to stay professional under pressure.
• Excellent written and verbal communication in English and Hindi/Urdu; Arabic is a plus.
• Valid driving licence.

Required skills

• Proficiency in recording, reporting and analysing operational data.
• Persuasive coaching ability to guide non‑compliant riders.