هذه الوظيفة لم تعد متاحة
انتهت صلاحية هذه الوظيفة في 04/09/2026. لم تعد تقبل الطلبات.
Telephone Operator
IHG Hotels & Resorts · Koweït
وصف الوظيفة
About the role
We are looking for a courteous Telephone Operator to join our hotel team. You will be the first point of contact for guests calling in, ensuring every interaction is handled promptly and professionally.
Key responsibilities
- Answer incoming calls quickly and direct them to the appropriate department or guest room.
- Provide accurate information about hotel services, amenities, and local attractions.
- Assist guests with reservations, dining arrangements, transportation bookings, and concierge requests.
- Log and execute wake‑up call requests and manage emergency calls following hotel procedures.
- Record, relay, and archive messages for the correct recipients.
- Maintain a call log for record‑keeping and future reference.
- Monitor phone equipment, report technical issues, and ensure systems are operational.
- Handle guest complaints, escalating to management when necessary.
Required profile
- Professional appearance and adherence to company policies.
- Strong sense of confidentiality and discretion.
- Ability to stay calm and follow procedures during emergency situations.
Required skills
What we offer
- Opportunity to work in a dynamic hospitality environment.
- Training on hotel phone systems and guest service standards.
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الرواتب والأدلة وعمليات البحث في Kuwait.
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IHG Hotels & Resorts
Koweït