Boutique Manager - Kuwait

About the role

Chaumet Middle East, part of the LVMH Group, is looking for a Boutique Manager for one of its boutiques in Kuwait. The role leads the boutique's overall performance, covering sales achievement, profitability, brand desirability, operational excellence, team development and client experience.

Key responsibilities

• Drive monthly turnover and KPIs, define team objectives, analyse performance and run initiatives to grow traffic, conversion, average transaction value and client retention
• Develop local business opportunities and maintain strong external relationships
• Lead and develop the team, oversee onboarding, coaching and training, conduct performance reviews and ensure adherence to Maison policies and service standards
• Manage the client database and drive clienteling, using CRM tools effectively
• Oversee daily operations, stock levels, product performance, cash flow, shipments, repairs, security and compliance, and ensure visual merchandising standards
• Act as an ambassador of the Maison, promoting its heritage and creations

Required profile

• 10+ years of progressive experience in luxury retail, with significant boutique leadership or store management experience, preferably in high jewellery, watches, fashion or accessories and ideally in Kuwait
• Proven track record in sales performance, team management and client development in a luxury environment
• Bachelor's degree or equivalent preferred
• Fluent English and Arabic is mandatory