Client Support Specialist

About the role

PROCAPITA Management Consulting is hiring a Client Support Specialist in Kuwait. The specialist conducts client demonstrations, provides technical support for digital solutions and ensures smooth service delivery. The role suits a tech-savvy person who can troubleshoot technical issues, support clients across the region and help with on-site technical needs during evaluation sessions.

Key responsibilities

• Conduct product demonstrations and guide clients on platform features and functionality.
• Provide technical support and troubleshoot issues related to platform access, system setup and functionality.
• Assist clients with technical queries and coordinate with internal teams to resolve issues.
• Attend client sites and evaluation centers to provide technical assistance and ensure smooth operations.
• Maintain strong client relationships through effective communication and follow-up.
• Support clients across the region, with flexibility to travel and accommodate varying schedules.

Required profile

• Bachelor's degree in IT, Computer Science, Business Administration or a related field.
• 0-2 years of experience in client support, technical support or a related field.
• Fluency in English; Arabic is an advantage.

Required skills

• Tech-savvy, with strong digital literacy and the ability to learn new platforms quickly.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and presentation skills.