Concierge Manager

About the role

As a Concierge Manager at Hilton, you will lead the concierge team to create memorable experiences for every guest. You will be the face of hospitality, ensuring that each interaction reflects the brand’s commitment to warmth and exceptional service.

Key responsibilities

• Supervise, train, and schedule the concierge team, providing guidance to maintain high service standards.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Offer personalized recommendations for dining, transportation, tours, events, and local attractions.
• Coordinate special services such as medical care, childcare, floral delivery, and other guest needs.
• Facilitate seamless registration and elevated service for VIP and high‑priority guests.
• Promote hotel amenities and programs, encouraging guest participation.
• Manage concierge budgets and payroll, ensuring financial efficiency.

Required profile

• High School Diploma or University Degree.
• Relevant experience in hospitality or concierge services.
• Strong commitment to Hilton’s core values: integrity, leadership, teamwork, ownership, and urgency.
• Ability to inspire and lead a team while delivering exceptional guest experiences.

Required skills