Front Office Receptionist

About the role

Hampton by Hilton, part of Hilton Worldwide, is hiring a Front Office Receptionist for a full-time, on-site position at a Hampton property in Kuwait. The role greets guests on arrival, manages check-in and check-out and ensures a smooth, welcoming front office experience.

Key responsibilities

• Greet guests upon arrival and manage check-in and check-out procedures
• Answer phone calls and respond to guest inquiries
• Coordinate with housekeeping and other hotel departments
• Maintain accurate records of reservations and guest information
• Handle payment transactions and provide information on hotel services and local attractions
• Address guest concerns in a timely and professional way

Required profile

• Strong customer service skills and ability to resolve issues professionally
• Ability to handle check-in/check-out, reservations and front desk records
• Effective verbal and written communication
• Professional phone etiquette
• Fluency in English; Arabic is an advantage
• Ability to work flexible shifts, including weekends and holidays
• Beneficial: prior hospitality or front office experience, basic computer literacy and reservation system knowledge